Privacy Policy j34d — Our Commitment to Protecting the Personal Data of Malaysian Members

j34d collects your personal data through several different channels as you interact with our platform. The data we collect can be grouped into the following categories:

Account Registration Data:

• Full name as stated on your official identification document.
• National identity card number (MyKad) or passport number for identity verification.
• Date of birth — to verify that you meet the minimum age requirement of 18 years.
• A valid, active email address for account communications.
• An active Malaysian mobile number for two-factor authentication (2FA).

Financial & Transaction Data:

• Details of the payment methods you use — your Touch 'n Go, GrabPay, Boost, or ShopeePay e-wallet account numbers, your DuitNow account details, or relevant FPX information (Maybank2u, CIMB Clicks, and others).
• Records of all deposit and withdrawal transactions — date, time, amount in MYR and payment method used.
• Betting activity records — games played, wager amounts, and game outcomes, retained for verification and dispute resolution purposes.

Platform Usage Data:

• The IP address of the device used to access j34d.
• Device type and web browser used.
• Login and logout timestamps for your j34d account.
• In-platform navigation data — pages visited, games accessed, and time spent on the platform.

j34d uses the personal data collected solely for legitimate, pre-defined purposes as outlined below:

• Account Management: To create, maintain, and manage your account on the j34d platform, including processing logins, verifying your identity, and updating your profile.
• Transaction Processing: Processing all your deposit and withdrawal requests promptly and securely using your preferred local Malaysian payment methods.
• Fraud Prevention & Security: To detect and prevent fraudulent activity, money laundering, multi-account usage, and any other misuse of the platform that could compromise the safety of other members.
• Customer Support: Providing effective customer support when you contact the j34d team, including resolving complaints and disputes related to your account or transactions.
• Legal Compliance: Fulfilling the reporting and compliance obligations required under applicable Malaysian law, including anti-money laundering (AML) and know your customer (KYC) requirements.
• Service Improvement: Analysing platform usage patterns on an aggregate (not individual) basis to improve the user experience, optimise platform performance, and introduce new features that are more useful for players in Malaysia.
• Marketing Communications: Sending information about j34d promotions, bonuses, and special offers — but only to members who have given their consent to receive marketing communications. You may withdraw this consent at any time.

Your personal data will not be used for any purpose not stated above without first obtaining your fresh consent.

j34d does not sell, rent, or trade members' personal data to any third party for their own commercial purposes. This is an absolute commitment we have never compromised on. However, in the course of operating the platform, we may need to share certain data with a limited set of third-party categories as follows:

• Payment Service Providers: Required transaction information is shared with approved payment providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow and banks offering FPX services in Malaysia. This sharing is limited to what is necessary to process your transaction and is governed by strict confidentiality agreements.
• Game Developer: Required game records may be shared with licensed game developers such as Nolimit City, Pragmatic Play, Habanero and Evolution Gaming for the purpose of resolving technical disputes and verifying winnings.
• Statutory Authorities: j34d will disclose personal data to Malaysian authorities when required to do so by a valid court order, regulatory directive, or applicable law. In such circumstances, j34d will notify the affected member in advance unless prohibited from doing so by law.
• Independent Audit Body: Aggregated data that cannot identify any individual may be shared with independent audit bodies that verify game RTP and the fairness of j34d's systems. No individual personal data is involved in this audit process.

All third parties that receive data from j34d bound by strict confidentiality and data protection agreements, and are permitted to use that data only for the specific purposes agreed upon with j34d.

j34d implements comprehensive technical and organisational protection measures to safeguard members' personal data against unauthorised access, disclosure, alteration, or destruction:

• Data Encryption in Transit: All communications between your device and j34d's servers are protected with Transport Layer Security (TLS) 1.3 encryption and a 256-bit SSL certificate — the same standard used by Malaysia's leading banks such as Maybank and CIMB.
• Stored Data Encryption: Sensitive data stored in j34d's database is encrypted using AES-256 encryption. This means that even in the highly unlikely scenario where our servers are accessed without authorisation, the data cannot be read without the corresponding encryption key.
• Internal Access Controls: Access to members' personal data within the j34d organisation is governed by the principle of least privilege — only staff with a legitimate operational need may access specific data, and every access is logged for audit purposes.
• Two-Factor Authentication (2FA): j34d's internal systems are protected with 2FA for all staff with access to user data, ensuring that a compromised individual password does not automatically grant access to member data.
• Continuous Monitoring: j34d's security monitoring system operates 24/7 to detect any suspicious activity, unauthorised access attempts, or anomalies in traffic patterns that could indicate a cyberattack.
• Regular Penetration Testing: j34d conducts regular security assessments (penetration testing) carried out by independent cybersecurity firms to identify and address any vulnerabilities before they can be exploited.

While no system can guarantee 100% security against all cyber threats, j34d take all reasonable steps, proportionate to the level of risk, to ensure that our members' personal data is protected to the highest possible standard.

j34d uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the j34d website. We use cookies for the following purposes:

• Essential Cookies (Required): Cookies required for the core functionality of the j34d platform — including maintaining your login session, remembering language preferences and ensuring session security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collects information about how you use the j34d platform — the most frequently visited pages, most popular games, and areas that may need improvement. This data is gathered in aggregate form and does not identify you as an individual.
• Functional Cookies: Remembers your preferences and settings within the j34d platform — such as your frequently accessed games and preferred display settings — to deliver a more personalised experience on your next visit.

You can control and manage cookies through your web browser settings. Please note, however, that disabling essential cookies may affect the functionality of the platform. j34d and your overall gaming experience. For more information on how to manage cookies on your device, please refer to the help guide of your web browser.

Under the Personal Data Protection Act 2010 (PDPA Malaysia), you have the following rights with regard to your personal data processed by j34d. All requests to exercise these rights may be submitted to [email protected] and will be processed within 14 business days:

• Right of Access: You have the right to request a copy of all personal data we hold about you. j34d will provide a comprehensive data report in a readable format.
• Right to Rectification: If the personal data j34d holds about you is inaccurate or incomplete, you have the right to request its correction without delay.
• Right to Erasure: In certain circumstances, you have the right to request that j34d delete your personal data — subject to any applicable legal retention obligations.
• Right to Restriction of Processing: You have the right to request that j34d restrict the way your personal data is processed under certain circumstances, such as while a dispute regarding the accuracy of your data is being resolved.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time, and j34d is obligated to cease such processing immediately upon receiving your objection.
• Right to Withdraw Consent: Where the processing of your data is based on consent you have provided, you have the right to withdraw that consent at any time without affecting the validity of any processing that took place prior to the withdrawal.

Platform j34d is strictly limited to adult users aged 18 and above. We do not accept registrations from minors and do not knowingly collect personal data from individuals under the age of 18 under any circumstances.

Should j34d find that we have inadvertently collected personal data from a minor, we will take immediate action to delete that data from our systems, close the associated account and, where appropriate, notify the relevant responsible parties. If you have reason to believe that a minor has registered on the j34d platform, please contact us immediately at [email protected] so that appropriate action can be taken without delay.

In the course of its operations, j34d may need to transfer members' personal data to servers or systems located outside Malaysia, particularly in connection with international game developers and cloud infrastructure used to ensure high platform availability.

Every cross-border data transfer carried out by j34d is subject to adequate safeguards, including standard data transfer agreements and data protection requirements equivalent to Malaysia's PDPA. j34d ensures that any recipient country or entity has an adequate data protection framework in place before any transfer is approved. If you would like to learn more about the countries or entities that may receive your data in this context, please contact our privacy team at [email protected].

j34d stores your personal data only for as long as it is needed for the purposes stated in this Privacy Policy. The following are the key data retention guidelines we follow:

• Active Account Data: Retained for the duration of your active membership at j34d, plus any additional period required to fulfil legal obligations following account closure.
• Financial Transaction Records: Retained for 7 years from the transaction date in accordance with Malaysian legal requirements relating to financial records and anti-money laundering.
• Game Logs: Retained for 5 years from the date of each gaming session for dispute resolution and audit purposes.
• Customer Support Communication Data: Retained for 3 years from the date of the last interaction.
• Marketing Data (with Consent): Retained until you withdraw your consent to receive marketing communications from j34d.

Once the relevant retention period has expired, your personal data will be securely deleted using industry-approved data destruction methods, ensuring no residual data can be recovered after the process is complete.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way j34d handle your personal data, please reach us through the following channels:

• Privacy Email: [email protected] — mark your email subject as "Data Privacy Enquiry" to ensure it reaches the right team faster.
• Live Chat: The j34d support team operates 24/7 and can assist you with basic privacy-related enquiries promptly.
• Response Time: j34d is committed to responding to all privacy enquiries within 14 business days. For more complex cases requiring in-depth investigation, we will notify you within 3 business days and establish a reasonable resolution timeframe.

We encourage you to contact us first if you have any concerns about how your data is being used. j34d are committed to resolving any privacy issues internally — promptly and satisfactorily — before you need to escalate the matter to an external authority.

j34d reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our privacy practices, applicable laws, or the services we offer. Any material changes to this Privacy Policy will be communicated to you via:

• A clear in-platform notification on j34d when you next log in.
• Email sent to the registered email address on your j34d account.
• Update the "Last Updated" date at the top of this document.

We encourage you to review this Privacy Policy periodically to ensure you remain informed about how j34d protect your personal data. Your continued use of the j34d platform after any changes to this Privacy Policy take effect will be considered your acceptance of the updated version.